Referral process
Southdown receive referrals from a variety of sources including:
Each scheme will have its own process and source of referrals. This is required as we work in partnership with multiple local authorities who each have different systems for identifying and processing housing applicants who have special needs. Each scheme has an aim and objective statement that gives specific details of the referral process.
Referral criteria
Southdown does not automatically exclude any particular client group or support need from its housing support services. Southdown operates an individual needs based support and risk assessment referral process to identify if we are able to provide the type and level of support that the individual requires.
All applicants must be willing to accept the level of support assessed through the referral process and comply with the Southdown's Development Planning process.
Assessment meetings
A Referral and Assessment Coordinator or Team Leader will usually conduct assessment meetings. Assessment meetings will take place within the timescales specified within each contract (but we always aim to acknowledge receipt of referrals and arrange assessment meetings within 5 working days). During the meeting Southdown will explain the purpose of the assessment, confidentiality issues, aims and objectives for the scheme and how we will make our decision.
Following the meeting a decision is made whether to accept or not accept the applicant. If we do not accept an application we write to the referral agency providing details for our decision. Applicants have a right to appeal.
Equal opportunities
Southdown welcomes applications from people from all sections of the community and are committed to providing equal treatment for all tenants regardless of their colour, race, nationality, ethnic origin, gender, disability, or sexual orientation. All cases of racial or other harassment will be taken seriously and will be dealt with through our Harassment and Nuisance policy.
Please see contact details on individual Scheme pages.