How to report a repair
Southdown is not directly responsible for repairs on all of the properties it leases to tenants. Your Housing Officer will always inform you of who you should contact about repairs and provide you with a daytime and out-of-hours telephone number when you need to contact another organisation.
Where Southdown is responsible for repairs, the process to report any requests is as follows:
As a tenant of Southdown you are responsible for reporting repairs. If you are a tenant on the Direct Reporting Scheme you can ring the Property Services Team direct on 01273 898744 to report your repairs. This is only for repairs where Southdown are responsible. Where Southdown are not responsible please contact one of the following:
Speaking to your Floating Support Officer/Housing Officer
Your landlord
Phoning your local Southdown Housing Association office - Click here for contact details
When reporting a repair it is helpful if you can give as much information as possible:
Your full address
What the problem is
Where is it? (which room and floor)
What you think might have caused it, if you know
Provide as much detail as possible e.g type / make or model of faulty part, colour , materials, approx. dimensions
Access details – when is it most convenient for the contractor to visit?
Staff will talk to a contractor and will let you know when they are able to come out
Southdown is committed to keeping the housing it manages in the best possible state of repair. We will regularly inspect our properties and consult with service users to develop a programme of regular maintenance.
Emergency Repairs
If there is an emergency or an urgent repair is needed overnight or at weekends, and there are no staff available to deal with it, you should phone:
01323 636202
For deaf tenants - control room fax: 01323 636398