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| Emergency Repairs |
Any repair which is required to avoid an immediate danger to the safety of people OR which is required to prevent serious damage to the building.
Some examples of an EMERGENCY REPAIR would be: |
- Blocked drains
- Dangerous structures
- Total loss of electrical power
- Gas leaks
- Burst pipes
- Door/Window repairs where security is at risk
- Loss of heating
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Emergency repairs will be responded to within 24 hours. |
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| Urgent Repairs |
Repairs which affect the comfort of the tenants or which are necessary for the re-letting of the property.
Examples of urgent repairs would be: |
- Partial failure of heating and hot water systems
- Blocked toilets and sinks
- Water leaks
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We aim to complete these within 7 working days. |
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| Routine Repairs |
| These are all other repairs that do not fall into the emergency or urgent categories. We aim to complete these within 28 working days. However, in certain circumstances it may be more cost effective to group some non-urgent repairs together. In these cases we will keep you informed of the date of the repairs. |
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We aim to complete these within 28 working days. |
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