We believe it is important that you receive a good quality service from Southdown.
To ensure that we continue to provide excellent support it is important that we learn from the experiences of people using our services. We are also keen to hear from anyone else who comes into contact with Southdown, for example a relative or friend of a service user.
We are keen to hear:
This will help us keep positive aspects and review areas for improvement and make changes where we can.
We will produce regular reports on feedback and how we have responded to it.
If you ask for an individual response we will do this.
Sometimes things go wrong and a service user or someone else is not happy with a service received from Southdown. In most cases issues can be resolved easily and quickly by talking to a member of staff. Alternatively you may contact a Manager.
If you are not satisfied with the response you get, or consider the issue to be of a more serious nature, you can deal with the issue as a complaint. To do this you just need to tell someone you want to make a complaint.
Once you initiate a formal complaint, Southdown will follow an agreed process with set timescales in which we will respond to you. If you make a complaint we will give you a leaflet outlining these timescales.
Your complaint will be treated in confidence and will only be discussed with people who need to know. You will not be treated unfairly if you make a complaint and it will not affect the quality of service you receive in the future.
Post:
Southdown Housing Association
2 Bell Lane
Lewes
East Sussex, BN7 1JU
Email: feedback@southdownhousing.org
Phone: 01273 405800
Fax: 01273 405801
Comments, Compliments and Complaints
Pictorial Complaints Leaflet (Housing Services)
Pictorial Complaints Leaflet (Learning Disability Services)