Welcome to the service user pages

Service users and the people who use our services are at the heart of everything we do at Southdown. We believe that their views, knowledge and experience should have a real influence on the decisions that we make as an organisation.

We want to encourage tenants and service users to be involved with Southdown at a level which suits them and, with this in mind, have developed a Service User Involvement Strategy. This provides a range of opportunities to match people’s abilities and the level of commitment they wish or are able to offer.

The ways in which we involve tenants and service users include:

• Service user satisfaction surveys and questionnaires
• Involvement in planning and writing tenants’ magazine SHAring
• Service user representation on forums and working parties
• Social events
• Discussion groups
• Involvement in recruiting staff
• The Southdowners Group
• A service user being a member of Southdown’s Board
• Employing a Service User Involvement Co-ordinator